Regulating Comments at Public Meetings: Legal and Operational Perspective

The second of two webinars covering the implications of a recent Supreme Judicial Court ruling that a public comment policy, or “civility restraint,” violates free speech rights.

On June 12, Katie Gilfeather, an employee assistance program clinician with AllOne Health, will share practical tips for de-escalating public anger. She will discuss how to maintain composure and use constructive language, how to respond rather than react, and how the timing of communication makes a difference. Gilfeather will also discuss how one’s psychology can get in the way and provide tools to navigate challenging situations.